What data does DoubleAgent store?

What data does DoubleAgent store?

Initally DoubleAgent did not store any of your FreeAgent data, to minimise the risk of data leaks. Instead, every time you loaded a page in DoubleAgent it would connect to FreeAgent to get all the data it needed before it could do anything. Unfortunately this made DoubleAgent painfully slow to use – there was a noticeable lag before every page and DoubleAgent kept bumping into FreeAgent's rate limits.

So DoubleAgent started to cache the data it read from FreeAgent to avoid, for example, having to pull all your contacts from FreeAgent every single time you open an explanation rule page.

DoubleAgent stores the minimum amount of FreeAgent data it needs to implement its features.

This means that some of your FreeAgent data is also stored in DoubleAgent. Keeping that data, including my own data, safe and sound is of course my first priority.

Every DoubleAgent customer has to weigh the productivity gain of DoubleAgent against the privacy risk of some of your data being outside FreeAgent. To help you decide, here is a list of all the FreeAgent data DoubleAgent stores:

• Accounting category
  • Description
  • Nominal code
• Bank account
  • Currency
  • Name (encrypted)
  • Status, e.g. active
• Bank transaction
  • Amount
  • Unexplained amount
  • Dated on
  • Description
• Bank transaction explanation
  • Category
  • Dated on
  • Description
  • Gross value
  • Sales tax
  • EC status
• Company
  • Currency
  • Country
  • Name (encrypted)
  • Subdomain
  • Type, e.g. UK limited
  • EC VAT reporting on/off
• Contact
  • First name
  • Last name
  • Organisation name
  • Email
  • Billing email
  • Country
  • Charge-sales-tax setting
  • Status, e.g. active
• Expense
  • Currency
  • Gross value
• FreeAgent user
  • First name
  • Last name
• Project
  • Name
• Verified sender
  • Email

If you are an accountancy practice, DoubleAgent stores:

• Practice
  • Name
• Manager
  • Name (encrypted)
  • Email (encrypted)
• Client
  • Name (encrypted)
  • Account owner (encrypted)
  • Subdomain
  • Status

If you use DoubleAgent's GoCardless integration, DoubleAgent stores:

• Access token (encrypted)
• Organisation id
• Email

If you use DoubleAgent's Stripe integration, DoubleAgent stores:

• Stripe user id

Does closing my DoubleAgent account delete all my data?

Yes, closing your account removes all your data from DoubleAgent. Your data will remain in our backups until they are automatically deleted after a period of time.

None of your FreeAgent data is affected by closing your DoubleAgent account.

Finally

This is an important topic! If you have any questions at all, please get in touch (contact details are in the footer).